Returns & Exchanges

We want you to love your Ooni experience, which is why we offer a 60-day return policy for all products purchased directly from our website. If you are not completely satisfied with your oven or accessories, you can return them in their original packaging for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and UK postcode to start the process and receive your return authorisation.

2

Package Your Items

Carefully pack your items in their original boxes, ensuring all components and manuals are included to prevent damage during transit.

3

Print and Attach Label

Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your parcel.

4

Drop Off and Refund

Take your package to the nearest designated drop-off point; once received and inspected at our warehouse, your refund will be processed within 5-10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing