Frequently Asked Questions

Everything you need to know about Ooni pizza ovens and accessories.

How long does shipping take within the UK?

Standard delivery typically takes 2-4 business days. We offer free shipping on all orders over £35 within mainland UK.

What is your return policy for Ooni products?

We offer a 60-day Great Pizza Guarantee. If you are not making great pizza within 60 days of purchase, you can return your oven for a full refund.

Do Ooni ovens come with a warranty?

Yes, all Ooni pizza ovens come with a standard 1-year warranty, which can be extended to 3 or 5 years upon registration on our website.

Which fuel type is best for my pizza oven?

It depends on your preference. Wood and charcoal provide an authentic smoky flavor, while gas offers convenience and precise temperature control. Many of our ovens are multi-fuel capable.

Can I leave my Ooni oven outside all year round?

Ooni ovens are built to last; however, we recommend using an Ooni Pizza Oven Cover to protect your oven from the elements when not in use.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and offer financing options through Klarna for flexible payment plans.